Cityrail shows its process ineptitute once again with Process non value add

My friends at Cityrail, whom I rely on for my daily unpleasant ride to the city are at it once again. Their latest and greatest idea to speed up the disembarkation and embarkation of passengers at trains is to have (at every set of train doors) a guy with a a bright orange jacket and hat (with a penguin on it). The penguin is suppose to symbolise people not "huddling together".

City rail say "Improving the flow of customers on our platforms means everyone can get on and off the trains more easily, ensuring customer safety and allowing trains to run on-time".

No shit Sherlock. So how do they plan to get a guy with a penguin hat to do this?

"As part of the test, CityRail staff will be positioned along the platform close to each set of train doors and will be asking customers:

• to wait behind the yellow line
• to move well inside the train and asking them to stand clear of the doors
• not to board the train when it is due to depart
• to spread along the platform. "

Wow! Of course this is what everybody does anyway. The fact of the matter is that the woefully inept Town hall station with it's ancient facilities can't meet the capacity requirements. There is nothing wrong with the customers (in general) other than there aren't enough trains, nor capacity on the trains.

Upon observing the new penguin police I can categorically state that apart from saying "stand back" they add NO VALUE to the process. Cityrails claims of a more comfortable journey as "more comfortable because of the more even spread of customers throughout the carriages" is ridiculous. How can a guy standing outside saying "stand back" contribute to an even spread of commuters throughout the train? When we consider the cost of 8-10 staff and their stupid uniforms this is a pathetic waste of taxpayer money (even if it is intended to be used only for special events).

Whoever thought this one up deserves to be forced to commute on these scummy trains with the rest of us!