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Gary over at the Process Cafe has continued the discussion about my concept of "dead time" - he takes the concept a bit further than I did and it's a welcome extension to my thinking! (I like it when others do the thinking for me!) Check it out his article "Dead Time...How Do You Treat Yours?"
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Craig Reid is known throughout the business world as "The Process Ninja". He is a passionate advocate of business process management.
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